Vinh-Liem P. Nguyen's Professional

SUMMARY
Software Developer/Programmer with over two years experience in object-oriented software
development. Strong customer-service skills and ability to resolve contradictory problems.
Proficient in:
» analysis/design of database architecture and applications software and software installation
   and testing.
» documenting and writing technical support manuals, requirements, processes, and procedures.
» technical-support, installation, configuration, troubleshooting, and technical training.

EDUCATION
BS Information Systems, Columbia Union College, Takoma Park, Maryland
Certificate, e-Commerce Developer, Rockwell University, Vienna, Virginia

SKILLS

HARDWARE
AS/400, OS/390, and Mainframes

OPERATING SYSTEMS
Windows 3.1/95/98/2000/NT/XP, HP Solaris, Sun Solaris, Novell, and Unix/Linux

DATABASES
Oracle 7/8/8i, MS (SQL Server, Access, SourceSafe), RDBMS, and DB2/VSE & VM

PROGRAMMING
VB 6, VB Script, ADO, Java, JavaScript, JSP, JDBC, JavaBeans, Servlets, XML, ASP, SQL, PL/SQL, C/C++, Visual C++,  ActiveX, Visual InterDev, COM/COM+, and COBOL

TOOLS/UTILITIES
Oracle (Developer/2000, Designer/2000, Form 6i, Report 6i), and TSO/ISPF

COMMUNICATIONS
Ethernet, TCP/IP Protocol, ISDN, SNMP, ATM, HTML 4.0, DHTML, MS FrontPage, MS Outlook, Lotus Notes Mailbox, FTP, Win32 Applications, LAN, WAN, VPN, and Client/Server

MS APPLICATIONS
Office 97/2000 ( Excel, PowerPoint, Word ), Publisher, Works, Exchange, and Perfect

PROFESSIONAL EXPERIENCE

Advertising Consultant
Primex Network, Inc., Potomac, Maryland, 04/03-Present
» Consult customers on designing their Web pages.
» Help local businesses reach potential customers through advertisements on the Internet.
» Sell Web links to local businesses.

Software Consultant
Information Express ONE Corporation, San Jose, California, 08/01-01/02
» Designed main Web page for ieONE using Java, HTML, XML and VB 6.
» Developed Oracle database for ieONE using SQL*Plus, SQL, and PL/SQL.
» Installed and trained users Windows XP and Windows 2000.

Information Analyst
EDS/Bethlehem Steel, Baltimore, Maryland, 06/00-07/01
» Gathered requirements for developing database for large applications to support over 5 million
    customers.
» Used data from Oracle database to analyze customer trend to support marketing division.
» Managed, supported, and updated Plant Security, Coil Inventory, and Butler Inventory DB2
   databases using TSO and COBOL.
» Used VB 6 to create Windows-based Customer Billing Systems.
» Analyzed, created, and updated data interchange in Tin Mill and Hot Mill DB2 databases using
   TSO and COBOL.
» Used TSO to retrieve, investigate, and correct problems generating errors.
» Installed and trained users and colleagues on MS SourceSafe and VB 6 using Windows 2000. 

» Gathered information and wrote Technical Product Support Manual using MS Word.

Information Associate
EDS/Kellwood Company, St. Louis, Missouri, 06/99-06/00
» Interfaced with customer to gather information for developing applications software to meet
   customer’s requirements.
» Managed and updated Production Support Database using MS Access.
» Modified, coded, tested, and implemented business applications Richter System using VB 6,
   PL/SQL, and Java.
» Updated data in accounting database using Oracle Financials.
» Designed Kellwood Intranet using Java, HTML, XML, PL/SQL and Developer/2000.
» Wrote Technical Product Support Manual, Requirements, Processes, Procedures, and
    Communication Strategy Forms using MS Word.
» Coordinated System Development Operations Meetings, Customer Service Request Release Plan
    Meetings, and Technical Delivery Team Meetings on weekly basis using Lotus Notes Mailbox.
» Scribed Meeting Agenda/Minutes for Systems Development Operations Meetings, Customer
    Service Request Release Plan Meetings, and Technical Delivery Team Meetings on weekly basis
    using Lotus Notes Mailbox and MD Word.

Insurance Clerk
EDS/Specialty Insurance Services, Bethesda, Maryland, 12/96-06/99
» Performed payment processing and distribution for six flood insurance companies.
» Created weekly and monthly tracking reports using MS Excel.
» Coordinated and performed the establishment of requirements for payment policies.
» Created presentation slides and organization charts using MS PowerPoint.
» Designed Web page for payment processing unit using Java, HTML, PL/SQL, and Oracle
   Developer/2000.

Business Owner
American Travel Agency Corporation, Gaithersburg, Maryland, 03/91-11/96
» Managed agency’s daily business operations.
» Coached team members.
» Performed bookkeeping duties for agency.

Senior Mechanical Designer
Fairchild Space Company, Germantown, Maryland, 12/84-02/91
» Designed mechanical components for NASA spacecraft using AutoCAD.
» Prepared sketches, original layouts, and detailed/assembly drawings.
» Ordered mechanical parts, electronic components, and accessories.
» Led mechanical design group.

RECOGNITION

» Auto-Owners Ins. Co. recognized my work at EDS with Super Outstanding Service award, 1997
» Manager at EDS recognized my contribution with Employee Initiated Recognition award, 1997
» TV Channel 56 recognized my contribution with American Heritage award, 1995
» Project Engineer at Fairchild Space recognized my efforts with Project Evaluation award, 1986
» Dean’s List, Columbia Union College, Spring and Fall 1998
» Honors List, Montgomery College, Fall 1988