Vinh-Liem P. Nguyen's Professional

Knowledge, Skills, and Abilities (KSA)

1.  KNOWLEDGE OF OFFICE AUTOMATION SOFTWARE AND HARDWARE 

IN A WINDOWS NETWORKED ENVIRONMENT; ABILITY TO INSTALL AND 

MAINTAIN COMPUTER HARDWARE AND SOFTWARE

Trained in computer systems, computer equipment, software, hardware, data communications, and networking. 

(1) OPERATING SYSTEMS AND HARDWARE: Demonstrated proficiency with operating systems and hardware: Windows 3.1, Windows 95, Windows 98, Window 2000, Windows NT, HP/UX, Sun Solaris, Novell 5.1, Unix, Linux, AS/400, OS/390, DB2. Demonstrated proficiency with input, processing, output, and storage devices including monitor, mouse, processor, printer, and speaker. 

(2) DATABASES: Experienced in analysis and design of database architecture and application software. Proficient with Access, Oracle, SQL Server, and SourceSafe. 

(3) PROGRAMMING LANGUAGES: Demonstrated proficiency with programming languages: Visual Basic, Java, C/C++, COBOL, SQL, and PL/SQL. 

(4) SOFTWARE PACKAGES: Familiarity with Richter applications and Oracle Financials applications. 

(5) NETWORK SYSTEMS ARCHITECTURES AND PROTOCOLS: Proficient with communications systems and components, information processing, and computer security. Demonstrated proficiency with state-of-the-art of network systems architectures and protocols: Internet, Ethernet, ISDN, GUIs, HTML, LAN, WAN, and Client/Server. Trained in data communications. Conducted research project on Visual Private Network. Familiarity with communications and utilities: TCP/IP, FTP, SQL, TSO, and Win 32 Applications. 

(6) WORD PROCESSING, DATA PROCESSING, AND SPREADSHEET: Demonstrated proficiency with MS Word, MS Office 97, Microsoft Office 2000, Microsoft PowerPoint, and Microsoft Excel. 

(7) ELECTRONIC MAIL, GRAPHICS, AND DESKTOP PUBLISHING: Demonstrated proficiency with Microsoft Outlook, MS Exchange, Lotus Notes Mailbox, and Microsoft FrontPage. 

(8) COMPUTER SOFTWARE: Proficient in computer software including: - Operating Systems: Windows 3.1/95/98/2000/NT/XP, HP Solaris, Sun Solaris, Novell Netware 5.1, Unix, Linux, AS/400, OS/390, DB2. - Databases: MS Access, Oracle, SQL Server, and MS SourceSafe. - Applications: Visual Basic 6.0, Oracle Developer/2000, Oracle Designer/2000, SQL*Plus, Oracle Forms, and Oracle Reports. - Development, communications, and Utilities: MS FrontPage, MS Outlook, Lotus Notes Mailbox, TSO/ISPF and Client/Server. - Word Processing and Spreadsheet: MS Word, MS Office 97/2000, MS PowerPoint, and MS Excel. 

2.  DEMONSTRATED ABILITY TO SUPPORT USERS OF OFFICE AUTOMATION 

AND INFORMATION MANAGEMENT APPLICATIONS APPLYING 

A VARIETY OF PROBLEM-SOLVING TECHNIQUES 

Configured, installed, testing, troubleshot, recruited and trained users and colleagues using the new software and operating systems (Windows 95, Windows 98, Windows 2000, Microsoft Office 97, Microsoft Office 2000). Assisted Product Support Coordinator in analyzing, creating, and updating the data system. Retrieved, investigated, and updated data errors in the processing systems. Responsible for defining and implementing the data interchange. Managed and updated Production Support Databases, Customer Service Request Databases, and Production Security Systems. Managed, retrieved, and updated Coil Inventory Database and Butler Inventory Database. Managed, supported, and updated plant security database. 

3.  DEMONSTRATED EXPERIENCE INSTALLING, UPGRADING, PATCHING, 

CONFIGURING, AND PROBLEM RESOLUTION OF OFFICE 

AUTOMATION SOFTWARE 

Dedicated technical-support professional with progressive and significant experience in support, installation, upgrading, configuration, troubleshooting, and technical training. Experienced in operating system installation, application programs and software installation and testing (Visual Basic 6.0, Microsoft Office 97, Microsoft Office 2000, Windows NT, Windows 2000, and Microsoft SourceSafe). 

4.  ABILITY TO COMMUNICATE COMPLEX TECHNICAL INFORMATION 

IN NON-TECHNICAL TERMS BOTH VERBALLY AND IN WRITING 

Deployed comprehensive range of interpersonal skills as a product support specialist. Strong customer-service skills and ability to resolve challenging user issues. Handled phones and greeted users and engineers. Interacted with more than 10 engineers daily while serving as product support specialist. Coordinated System Development Team Meetings, Release Plan Meetings, and Technical Delivery Team Meetings. Scribed Meeting Agenda/Minutes for the Systems Development Operations Meetings, Customer Service Request Release Plan Meetings, and Technical Delivery Team Meetings. Wrote Technical Product Support Manual, Communication Strategy Forms, Processes, and Procedures for the Enterprise Business Application. 

5.  THE ABILITY TO AID SENIOR LEVEL ANALYSTS 

Demonstrated proficiency with operating systems and hardware (Windows 3.1/95/98/2000/NT, HP/UX, Sun Solaris, Novell 5.1, Unix, Linux, AS/400, OS/390, DB2), programming languages (Visual Basic, Java, C/C++, COBOL, SQL, PL/SQL), databases (Access, Oracle, SQL Server, SourceSafe), word processing and spreadsheet (MS Word, MS Office 97/2000, PowerPoint, Excel), and communications and utilities (Internet, Ethernet, TCP/IP, ISDN, GUIs, HTML, MS Outlook, MS Exchange, Lotus Notes Mailbox, FTP, TSO, Win 32 Applications, LAN, WAN, VPN, Client/Server). Assisted Project Leader in developing and maintenance the production applications programs. Designed, managed, and updated the data-on-demand applications to supporting the production processing. Assisted Information Analysts in documenting, coding, testing, and implementing system. Assisted Web Developers in Intranet development. Configured, installed, testing, troubleshot, recruited and trained users and colleagues using the new software and operating systems (Windows 95/98/2000). 

6.  THE ABILITY TO AID IN THE ANALYSIS OF WORK PROCESSES 

Demonstrated proficiency with databases: Access, Oracle, SQL Server, and SourceSafe. Assisted Programs Manager and Technical Delivery Manager in developing application architecture and business requirements for Enterprise Business Application. Used Richter System and Oracle Financials Applications as the key tools. Assisted Product Support Coordinator in analyzing, creating, and updating the data system. Retrieved, investigated, and updated data errors in the processing systems. Responsible for defining and implementing the data interchange. Managed and updated Production Support Databases, Customer Service Request Databases, and Production Security Systems. Managed, retrieved, and updated Coil Inventory Database and Butler Inventory Database. Managed, supported, and updated plant security database. Used Windows NT, UNIX, MS Outlook, MS Exchange, Internet/Intranet, etc. as the key tools. 

7.  THE ABILITY TO PRESENT IDEAS, FINDINGS, AND RECOMMENDATIONS 

Deployed comprehensive range of interpersonal skills as a product support specialist. Ability to resolve challenging user issues. Handled phones and greeted users and engineers. Interacted with more than 10 engineers daily while serving as product support specialist. Coordinated System Development Team Meetings, Release Plan Meetings, and Technical Delivery Team Meetings. Scribed Meeting Agenda/Minutes for the Systems Development Operations Meetings, Customer Service Request Release Plan Meetings, and Technical Delivery Team Meetings. Wrote Technical Product Support Manual, Communication Strategy Forms, Processes, and Procedures for the Enterprise Business Application. 

8.  KNOWLEDGE OF CONFIGURATION MANAGEMENT REGULATIONS, 

PRINCIPLES, AND TECHNIQUES 

Trained in Computer Security included Configuration Management Principles, Techniques, and Regulation. Familiar with Orange Book configuration management requirements, design specification, and verification requirements. 

9.  KNOWLEDGE OF INFORMATION PROCESSING STANDARDS 

AND PROCEDURES 

Proficient with information processing standards and procedures. Trained in management information technology included information processing standards and procedures, direction for information resources, technology resources, and information systems function. Experienced in system development methodology, systems analysis and design, systems life cycle development, and procedural-oriented techniques. 

10.  ABILITY TO USE AND MAINTAIN COMPUTER SYSTEMS, EQUIPMENT, 

SOFTWARE AND LOCAL AREA NETWORK 

Trained in computer systems, computer equipment, software and hardware, and telecommunications and networking. Dedicated technical-support professional with progressive and significant experience in support, installation, configuration, troubleshooting, and technical training. Experienced in operating system installation, and software installation and testing. Experienced in analysis and design of database architecture and application software. Proficient with communications systems and components; information processing; and computer security. Demonstrated proficiency with state-of-the-art of network systems architectures and protocols: FTP, TCP/IP, SQL, and Windows NT 4.0. Trained in data communications. Conducted research project on Visual Private Network. 

11.  KNOWLEDEGE/ABILITY TO PLAN AND SCHEDULE SOFTWARE

DEVELOPMENT PROJECT ACTIVITIES 

Demonstrated proficiency with analysis and design techniques (Software System Life Cycle Methodologies), and databases systems (Access, Oracle, SQL Server, and SourceSafe). Assisted Programs Manager and Technical Delivery Manager in developing application architecture and business requirements for Enterprise Business Application. Used Richter System and Oracle Financials Applications as the key tools. Assisted Product Support Coordinator in analyzing, creating, and updating the data system. Retrieved, investigated, and updated data errors in the processing systems. Responsible for defining and implementing the data interchange. Managed and updated Production Support Databases, Customer Service Request Databases, and Production Security Systems. Managed, retrieved, and updated Coil Inventory Database and Butler Inventory Database. Managed, supported, and updated plant security database. Used Windows NT, UNIX, MS Outlook, MS Exchange, Internet/Intranet, etc. as the key tools. Assisted Project Leader in developing and maintenance the production applications programs. Designed, managed, and updated the data-on- demand applications to supporting the production processing. Assisted Information Analysts in coding, testing, and implementing system. Assisted Web Developers in Intranet development. Configured, installed, testing, troubleshot, recruited and trained users and colleagues using the new software and operating systems (Windows 95/98/2000). 

12.  KNOWLEDGE/ABILITY TO DEVELOP TEST DATA OR TEST 

SCENARIOS IN A SOFTWARE DEVELOPMENT 

ENVIRONMENT

Assisted Programs Manager and Technical Delivery Manager in developing application architecture and business requirements for Enterprise Business Application. Used Richter System and Oracle Financials Applications as the key tools. Assisted Product Support Coordinator in analyzing, creating, and updating the data system. Retrieved, investigated, and updated data errors in the processing systems. Responsible for defining and implementing the data interchange. Managed and updated Production Support Databases, Customer Service Request Databases, and Production Security Systems. Managed, retrieved, and updated Coil Inventory Database and Butler Inventory Database. Managed, supported, and updated plant security database. Used Windows NT, UNIX, MS Outlook, MS Exchange, Internet/Intranet, etc. as the key tools. 

13.  KNOWLEDGE/ABILITY TO REVIEW SYSTEM SOFTWARE DOCUMENTATION, 

REVIEW OUTPUT AND REPORT DEFECTS FOUND IN COMPUTER 

PRODUCED REPORTS 

Demonstrated proficiency with programming languages and techniques (Visual Basic, Java, C/C++, COBOL, SQL, PL/SQL). Assisted Project Leader in developing and maintenance the production applications programs. Designed, managed, and updated the data-on-demand applications to supporting the production processing. Assisted Information Analysts in documenting, coding, testing, and implementing system. Assisted Web Developers in Intranet development (GUIs and HTML). Configured, installed, testing, troubleshot, recruited and trained users and colleagues using the new software and operating systems (Windows 95/98/2000). Conducted, investigated, and analyzed hundreds of investigation cases on security violations, misleading information, misconduct of operation, etc. Responsible for consistency and fairness at the program level. Provided overall direction and planning to resources and personnel as applicable to functional areas of responsibility. Developed and evaluated staff assistants. Solved technical, administrative, and managerial problems regarding their area and interfaces with staff management, supervisors, and leaders. 

14.  ABILITY TO FOLLOW DIRECTIONS AND PAY ATTENTION 

TO DETAILS OF A TECHNICAL NATURE 

As an Applications Software Developer, I interfaced with customers to design applications software to meet their requirements. I did pay attention to details and follow directions from both customers and program manager. Furthermore, I developed a database for the collection of product data. After collecting the data, I did an analysis and wrote a summary and evaluation. I worked closely with customers so the information could be used to monitor and focus on customer behavior for future planning. 

15.  DATA STRUCTURES AND DATA REPRESENTATION 

* Data Structures and Data Representation are in a database, operation, and file. 

* Data Structure and Data Representation -- The structure of relationship among files in a database and among data 

   items within each file. -- Any data representation and its associated operations. -- An integer or floating point number 

   stored on the computer is a simple data structure. * Algorithm—is a method or a process followed to solve a 

   problem. 

* Algorithm Analysis—There are 5 steps: 

    1. An algorithm must be correct. 

    2. An algorithm is composed of a series of concrete steps. 

    3. There can be no ambiguity as to which step will be performed next. 

    4. An algorithm must be composed of a finite number of step. 

    5. An algorithm must terminate.  

16.  FILE SYSTEMS 

* File Systems, File Structures, or File Organizations are in database, in computer, or on peripheral storage devices. 

* File Organizations: There are 3 methods: 

    1. Sequential File Organization—Records are organized in a particular order. 

    2. Direct File Organization—Records are not organized in any special order. 

    3. Indexed File Organization—Records are organized sequentially but indexes are built into the file to allow a record 

        to be accessed either sequentially or directly. 

17.  NETWORK SYSTEMS ARCHITECTURES AND PROTOCOLS: 

* Proficient in communications systems and components, information processing, and computer security.

* Demonstrated proficiency with state-of-the-art of network systems architectures and protocols: Internet, Ethernet, 

   ISDN, LAN, WAN, and Client/Server. 

* Trained in data communications and network protocols: XMODEM Protocols, Half-Duplex Protocols, and Full-Duplex 

   Protocols. 

* Proficient in communications and utilities: TCP/IP, FTP, SQL, TSO, Windows NT 4.0, and Win 32 Applications. 

* Conducted research project on Visual Private Network.